Asda’s retention problem forces new rota system

first_img Previous Article Next Article Comments are closed. Asda’s retention problem forces new rota systemOn 17 Sep 2002 in Personnel Today Supermarket giant Asda is introducing a new rota system designed to boostthe retention of new staff. An analysis shows the supermarket’s average ‘leaver’ is female, aged 26-40,and has worked for Asda less than 12 weeks, worked on checkouts 20 hours aweek, and worked on Thursdays, Fridays and Saturdays, usually on afternoon orevening shifts. Asda’s resourcing manager Philip Horn said newer staff were leaving becausethey are usually given the unpopular shifts – late in the week, and late in theday. In response, a new IT system, People Planner, is being piloted in thecompany’s west division. It will link staff rosters to the busiest shoppingtimes, break up the older staff members’ stranglehold on the best shifts, andenable staff to share the unpopular hours. Horn said the need for change is being explained to staff, and most of theemployees are receptive as they understand the need to share weekend and lateshifts. “It is about sharing the load,” he said. “It will seecheckout staff work one in four Saturdays, for example.” The company has also surveyed leaving staff to find out why they quit. Themain reasons given were the inability to change hours to suit theirrequirements, and needing more time for family and personal commitments. Payranked seventh. Horn said problems surrounding flexibility are something they can dosomething about. A ‘no quit’ initiative was introduced in the middle of lastyear to counter these problems. Staff are now asked why they wish to leave, andAsda then tries to change their hours or do what is needed to remedy theproblem. Another issue being examined is how to make jobs more interesting and varythe roles. At the new Walthamstow store in London, staff are trained to bemulti-skilled and move to different areas. By Quentin Reade Related posts:No related photos.last_img

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